Website Care
Ongoing care for the website your business relies on.
Someone accountable for your website, with scope agreed in writing.
Care areas
What we keep under control.
- Monitor
Monitoring and availability
We monitor the agreed website and hosting setup so issues can be identified earlier.
- Maintain
Applicable updates
Platform, dependency and plugin updates are applied where relevant and checked.
- Improve
Planned content and improvements
Agreed changes and improvements are planned and tracked.
- Review
Performance and health checks
Routine checks keep performance and basic site health visible.
Service levels
Three levels of care.
Essential Care
Keep it running
Best for businesses that need a stable website kept monitored, maintained and current.
Price quoted for your business.
- Recommended
Growth Care
Keep it improving
Best for businesses that regularly update their website and want performance reviewed and improved.
Price quoted for your business.
Managed Web
An accountable website partner
Best for businesses that treat their website as an active business channel and want an ongoing improvement partner.
Price quoted for your business.
Compare Website Care inclusions
- Essential Care keeps the website maintained.
- Growth Care adds measured improvement.
- Managed Web adds an ongoing improvement partnership and broader agreed change capacity.
Essential Care
Included
- Included: Monitoring
- Included: Routine health checks
- Included: Applicable updates
- Included: Hosting and deployment oversight
Not included at this level
- Not included: Agreed content changes
- Not included: Analytics and performance review
- Not included: Quarterly improvement planning
- Not included: Planned improvement backlog
- Not included: Broader agreed change capacity
- Not included: Prioritised support within the service terms agreed in writing
Growth CareRecommended
Included
- Included: Monitoring
- Included: Routine health checks
- Included: Applicable updates
- Included: Hosting and deployment oversight
- Included: Agreed content changes
- Included: Analytics and performance review
- Included: Quarterly improvement planning
Not included at this level
- Not included: Planned improvement backlog
- Not included: Broader agreed change capacity
- Not included: Prioritised support within the service terms agreed in writing
Managed Web
Included
- Included: Monitoring
- Included: Routine health checks
- Included: Applicable updates
- Included: Hosting and deployment oversight
- Included: Agreed content changes
- Included: Analytics and performance review
- Included: Quarterly improvement planning
- Included: Planned improvement backlog
- Included: Broader agreed change capacity
- Included: Prioritised support within the service terms agreed in writing
Need more than Website Care?
These items are scoped and quoted separately. They are not drawn from your Website Care allowance.
- New pages or redesigns
- Migrations
- New integrations
- Custom functionality
- Major performance remediation
- Larger content projects
Boundaries
What is covered—and what is not—is confirmed before work starts.
Important service boundaries
- Allowances and response terms are confirmed in writing. Unused time does not accumulate unless agreed otherwise.
- Hosting, domains and paid tools may be separate.
- Coverage depends on your website platform; plugin or dependency tasks apply only where relevant.
- We cannot guarantee search rankings, traffic, leads, complete security or uninterrupted availability.
Website Care questions.
Which level should I choose?
Essential Care provides routine upkeep. Growth Care adds content changes and measured improvement. Managed Web adds a planned improvement backlog, broader agreed change capacity and prioritised support. We confirm the appropriate level in writing.
Do I need Website Care after a new website?
It is optional. Website Development covers discovery, design, build and handover, and Website Care can follow it.
Can you look after a website I already have?
Start with a conversation. We confirm whether we can support your platform, and exactly what is covered, in writing.
What does Website Care cost?
Price is quoted for your business. Hosting, domains and paid tools may be separate.
Tell us about your website.
Start with a conversation. We confirm what is covered in writing.